Returns & Exchanges

 

At LiDZE concept, customer satisfaction is our top priority. While we do not offer refunds, we are committed to providing high-quality products that are free of manufacturing defects. If you receive a defective merchandise, please let us know. We will gladly accept a return of unworn and unwashed item and provide you with the same model, undamaged, at no additional cost. Please note the following conditions:

• Final sale items and items otherwise stated are not eligible for exchange.

• Defective merchandise must be reported within 7 days of delivery.

• The item must be in its original condition, with tags and packaging intact.

• Proof of purchase is required.

We receive the right to send back any product with visible signs of wear. For assistance or to initiate an exchange, please contact our customer support team at lidzeconcept@gmail.com

By placing an order, you agree to these terms.